Refund policy
Refund & Returns Policy
Last updated: 29.06.2026
Note: This page explains how we handle refunds, returns, and defective items in plain language. It does not replace the legally required formal withdrawal instructions (Widerrufsbelehrung) under EU/German consumer law. Please also refer to our formal withdrawal terms and Terms & Conditions.
Defective, Damaged, or Wrong Items
All physical products in this store are made to order (print-on-demand) and produced individually after you place your order.
If something is wrong with your order, we will gladly remake or refund it at no additional cost to you in the following cases:
- the item arrives damaged
- the item has a manufacturing or printing defect
- you received a different item than the one you ordered
Please contact us as soon as possible — ideally within a few days of delivery — so we can resolve it quickly:
Include your order number and clear photos of the issue. This helps us process your claim faster.
This does not affect your statutory warranty rights. Under EU law, you are entitled to a legal guarantee of conformity for defective goods.
Your Right of Withdrawal (EU 14-Day Cooling-Off Period)
As a consumer in the EU, you generally have the right to withdraw from your purchase within 14 days. Some exceptions apply, depending on the product:
Products that may be excluded from the right of withdrawal:
- Goods that are clearly personalised or made to your individual specification (for example, prints using your own uploaded photo or custom text)
- Digital content, once delivery has begun — but only if you have expressly agreed to immediate delivery and acknowledged that you thereby lose your right of withdrawal (you will be asked to confirm this at checkout)
Products where the right of withdrawal generally applies:
- Standard catalogue items (our own designs on apparel, posters, prints) may still be covered by the right of withdrawal even though they are printed on demand. If you wish to withdraw from such an order, please contact us.
If your right of withdrawal applies, the full formal conditions, deadlines, and the model withdrawal form are set out in our separate Withdrawal Instructions.
Cancellations
Because production usually begins within a few hours of ordering, we may not be able to cancel an order once it has entered production. If you wish to cancel, contact us immediately and we will do our best to help before production starts.
Exchanges
We generally do not offer direct exchanges for made-to-order products. If your item is defective, damaged, or incorrect, we will remake it for you at no cost (see "Defective, Damaged, or Wrong Items" above).
Refund Processing
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for processing.
If you have not received an approved refund after 15 business days, please contact us at:
Returns
Please do not send any item back before contacting us and receiving confirmation. If a return is required (for example, for an approved defective-item claim), we will provide the correct return address by email.
Items sent back without prior agreement cannot be processed.
Gift cards are non-refundable where permitted by law.