Refund policy

Last updated: 01.02.2026

Defective or Wrong Items

Since all physical products in this store are print-on-demand, they are produced individually for each customer after the order is placed.
For this reason, we can only offer refunds or replacements in the following cases:

  • the item arrives damaged

  • the item has a manufacturing defect

  • the item you received is not the item you ordered

If any of these apply, please contact us within 7 days of delivery at:
📧 info.fotonimo@gmail.com
Include your order number and clear photos of the issue so we can resolve it quickly.

We will remake or refund defective items at no additional cost to you.

Non-Returnable Items (Print-on-Demand & Digital Products)

Due to the nature of our products, the following items cannot be returned or refunded:

🔹 Print-on-Demand products (posters, journals, framed prints, apparel)

These items are custom-made, printed specifically for your order, and therefore excluded from returns according to EU consumer law for goods made to order.

🔹 Digital products and downloads

Digital files cannot be returned and are therefore non-refundable once delivered.

🔹 Other non-returnable categories:

  • personalized or custom designs

  • gift cards

  • sale items

Cancellations

Orders cannot be cancelled once they enter production.
Print-on-demand production typically starts within a few hours.

Exchanges

We do not offer exchanges for print-on-demand products.
If your item is defective or damaged, we will remake it for you at no cost.

EU 14-Day Cooling-Off Period

The EU 14-day right of withdrawal does not apply to:

  • goods made on demand (print-on-demand)

  • digital content delivered immediately

Since all physical products are produced only after a customer places an order, they fall under the legal exception of custom-made goods.

Refund Processing

If your refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days for processing.

If you have not received your refund after 15 business days, contact us at:
📧 info.nimomedia@gmail.com

Return Address

Returns are not accepted unless the item is defective and approved by us first.
If approved, we will provide the correct return address by email.

Items sent back without prior approval will not be accepted.