Shipping policy
Shipping Policy
Last updated: 29.06.2026
Order Processing & Production Times
All physical products in this store are made to order after you place your order. This allows for sustainable, waste-free production.
Typical production time: usually a few business days. This varies depending on the product type, order volume, and the fulfilment partner.
Shipping Times
Shipping times vary depending on:
- your destination country
- the product type (posters, prints, apparel, etc.)
- the nearest available print facility
- local carrier processing
Because we work with multiple production partners (Gelato, Printify, etc.), shipping times may differ from item to item.
General estimates:
- Germany: usually delivered shortly after production
- Other EU countries: delivery typically takes a little longer than domestic shipments
- International orders: delivery times can vary depending on distance and customs processing
All delivery windows are estimates, not guarantees. We are not liable for delays caused by carriers, customs, or other circumstances outside our control.
Shipping Costs
We offer free shipping to all the regions we currently deliver to. Shipping costs are already included in the product price — there are no separate shipping fees added at checkout.
Split Shipments
If your order contains multiple items, they may arrive in separate packages. This happens because:
- different products are produced at different facilities
- some require special packaging
- fulfilment times differ between items
You will receive tracking information for each shipment where available, at no extra cost to you.
Customs, Duties & Import Taxes
Some items may be produced and shipped from outside the EU (for example, certain caps shipped from the US). For deliveries that cross a customs border, customs fees or import duties may apply. These charges:
- are not included in the product price
- are determined by the customs authorities of the destination country
- are payable by the customer on arrival
We recommend checking your country's import rules if you are ordering from outside the EU.
Delivery Issues
If your order seems delayed, please:
- check the tracking link provided
- confirm your shipping address
- contact us at nimoatelier@gmail.com if the package is significantly overdue
We will coordinate with the fulfilment partner to help resolve the issue.
Lost Packages
If a package does not arrive, please contact us. We will investigate together with the shipping provider and find a fair solution. Your statutory consumer rights regarding delivery remain unaffected.
Address Accuracy
Please make sure your shipping address is correct at checkout. If an incorrect address was entered, contact us as soon as possible — if your order has not yet entered production, we will try to update it, though changes cannot be guaranteed once production has started. We cannot be held responsible for non-delivery caused by an incorrect address provided by the customer.
Damaged or Defective Items
If your product arrives damaged, defective, or incorrect, please contact us — ideally within a few days of delivery so we can resolve it quickly:
Please include:
- photos of the issue
- your order number
We will remake or refund the item at no extra cost to you. This does not affect your statutory warranty rights.